Shipping Policy

 

Thank you for shopping with Merchantsy. We aim to provide you with a seamless shopping experience, including prompt and reliable shipping services. Please read our shipping policy below:

  1. Shipping Methods:

    • We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and express shipping. The available options will be displayed at checkout.

  2. Processing Time:

    • Orders are typically processed and shipped within [number of business days] business days of receiving payment. Orders placed on weekends or holidays will be processed the following business day.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. You can view the shipping cost at checkout before completing your purchase.

  4. Delivery Time:

    • Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

  5. Tracking Information:

    • Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.

  6. Shipping Restrictions:

    • Some items may be subject to shipping restrictions due to their size, weight, or content. We will notify you if any restrictions apply to your order.

  7. International Shipping:

    • We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Please note that international delivery times may be longer than domestic delivery times.

  8. Incomplete or Incorrect Addresses:

    • It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders that are delayed or lost due to incomplete or incorrect addresses provided by the customer.

  9. Shipping Carrier:

    • We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. While we strive to work with reliable carriers, we cannot guarantee delivery times or service interruptions beyond our control.

  10. Shipping Delays:

    • In rare cases, shipping delays may occur due to unforeseen circumstances such as inclement weather, natural disasters, or other events. We appreciate your patience and understanding during such situations.

  11. Shipping Insurance:

    • Shipping insurance may be available for an additional fee. Please contact us if you would like to purchase shipping insurance for your order.

  12. Contact Us:

    • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth as possible.

Thank you for choosing Merchantsy. We appreciate your business and strive to provide you with excellent service every step of the way!